ORDER DELIVERY

Shipping Policy

Mom's Tradition provides FREE DELIVERY on customer orders placed through https://www.momstradition.com.

Processing and dispatch

Confirmed orders are checked, packed and prepared for dispatch. Processing time may vary with product availability, order volume, destination, public holidays and operational conditions. Customers will be contacted if an order cannot be processed as expected.

Estimated delivery

Any dispatch or delivery timeframe communicated on the website, by customer support or by a carrier is an estimate rather than a guaranteed delivery date. Delivery may take longer because of destination, weather, public holidays, carrier capacity, transport disruption or other circumstances outside reasonable control.

Tracking and carrier updates

Tracking information may be provided after dispatch when supported by the carrier. Tracking events are supplied by the delivery partner and may not update immediately.

Delivery information

Customers must provide a complete and accurate address, PIN code and reachable phone number. An incomplete or incorrect address may delay delivery, cause a failed delivery attempt or require the order to be returned. Additional charges resulting from customer-requested re-dispatch may be communicated before another shipment is arranged.

Damaged or lost shipments

If a parcel arrives visibly damaged, or if tracking indicates a delivery problem or potential loss, contact Customer Support promptly with the order number, shipment details and photographs where applicable. Mom's Tradition will review the circumstances with the carrier and provide the appropriate resolution based on the available evidence and order status.

Customer Support

For shipping assistance, email care@momstradition.com or call +91 9641239363.